Technoid INC Warranty Policy

At Technoid INC, we take pride in building high-performance gaming PCs using brand-new, premium components from trusted manufacturers. Every system is professionally assembled, thoroughly tested, and stress-tested before shipment to ensure reliability and performance.

To provide our customers with peace of mind, every Technoid gaming PC is backed by our limited warranty.

Warranty Period

Purchases Made Directly From Technoid INC

(Technoidinc.com or direct sales)
All gaming PCs purchased directly from Technoid INC include a 3-Year Limited Warranty covering both parts and labor.
  • 3 Years Parts Coverage
  • 3 Years Labor Coverage
  • Free diagnosis and repair of eligible hardware failures
  • Free return shipping after warranty service 
Purchases Made Through Third-Party Retailers & Marketplaces

Gaming PCs purchased through retailers or marketplaces such as Best Buy Marketplace, Amazon, Walmart Marketplace, Newegg Marketplace, Staples Marketplace, or any other authorized third-party reseller include

1-Year Standard Limited Warranty
This warranty includes:
  • 1 Year Parts Coverage
  • 1 Year Labor Coverage
  • After the first year, customers may still contact Technoid for out-of-warranty service, replacement parts, and repair assistance. Service fees and shipping charges may apply.

What Is Covered

During the applicable warranty period, Technoid INC will repair or replace any hardware component that fails due to manufacturing defects or normal use.
Covered components include (where applicable):
  • Motherboard
  • Processor (CPU)
  • Graphics Card (GPU)
  • Memory (RAM)
  • Solid State Drives (SSD)
  • Hard Drives (HDD)
  • Power Supply (PSU)
  • CPU Cooler
  • Cooling Fans
  • RGB Controllers
  • PC Case I/O Components
  • Wi-Fi/Bluetooth Adapters
  • Other factory-installed hardware
  • Replacement parts may be new or manufacturer-certified refurbished parts of equal or greater performance.

Labor Coverage

All eligible warranty repairs include complimentary labor.
Our technicians will:
  • Diagnose the issue
  • Replace defective components
  • Update BIOS/Firmware when necessary
  • Perform stability testing
  • Verify thermal performance
  • Complete a final quality inspection before returning the system

Warranty Eligibility

To qualify for warranty service:
The original purchaser must provide proof of purchase (invoice or receipt).
  • The product serial number must remain intact and readable.
  • The system must have been used under normal residential or commercial conditions.
  • The warranty must still be within the applicable coverage period.
  • Technoid reserves the right to verify warranty eligibility before approving service.

Shipping Policy for Warranty Claims

For warranty service:
  • The customer is responsible for shipping the system to Technoid INC.
  • Customers are responsible for ensuring the PC is securely packaged to prevent shipping damage.
  • Once warranty repairs are completed, Technoid INC will cover the cost of shipping the repaired system back to the customer.
If the issue only involves a specific component (such as memory or storage), Technoid may, at its discretion, provide replacement parts without requiring the entire system to be returned.

What Is Not Covered

This limited warranty does not cover:
Physical Damage
  • Dropped systems
  • Cracked glass panels
  • Bent pins
  • Broken connectors
  • Cosmetic damage
  • Shipping damage caused by insufficient packaging
Liquid Damage
  • Water damage
  • Coolant leaks
  • Beverage spills
  • Moisture exposure
  • Corrosion
Electrical Damage
  • Power surges
  • Lightning strikes
  • Improper electrical supply
  • Use without surge protection (where applicable)
Unauthorized Repairs or Modifications

The warranty does not cover damage resulting from:
  • Unauthorized repairs
  • Disassembly by unauthorized personnel
  • Soldering or component-level modifications
  • Custom wiring
  • BIOS modifications that damage hardware
  • Cryptocurrency mining or commercial workloads beyond intended use if they cause hardware failure
  • Installation of unsupported hardware that results in damage
Software Issues
The warranty does not cover:
  • Windows corruption
  • Virus or malware infections
  • Data recovery
  • Lost files
  • Game installations
  • Driver conflicts caused by third-party software
Technical support may still be available for these issues at Technoid's discretion.

Customer Upgrades

Customers may upgrade components such as:
  • RAM
  • SSDs
  • HDDs
  • Graphics Cards
These upgrades do not automatically void the warranty provided that:
  • No physical damage is caused during installation.
  • The upgrade does not damage existing hardware.
  • Compatible components are used.
Damage resulting from improper installation is not covered.

Troubleshooting

Before authorizing a return, Technoid INC may ask customers to complete basic troubleshooting steps, including:
  • BIOS reset
  • Driver updates
  • Windows diagnostics
  • Hardware verification
  • Component reseating
  • Photographs or videos of the issue
This helps resolve many issues without requiring shipment of the system.


Warranty Claim Process

To initiate a warranty claim:
Step 1
  1. Contact Technoid Support.
  2. Email: support@technoidinc.com
  3. Phone: 647-217-7666
Step 2
Provide:
  • Proof of purchase
  • Serial number
  • Description of the issue
  • Photos or videos (if requested)
Step 3
Our support team will diagnose the issue and determine whether:
  • Remote troubleshooting can resolve it.
  • Replacement parts can be shipped.
  • The complete system should be returned for repair.
Step 4
If approved, customers will receive warranty service instructions and shipping information.

Out-of-Warranty Repairs

If your warranty has expired, Technoid INC can still assist with repairs.
Out-of-warranty services may include:
  • Hardware diagnostics
  • Component replacement
  • System cleaning
  • BIOS updates
  • Performance upgrades
  • Quotes will be provided before any paid repairs are performed.

Limitation of Liability

To the maximum extent permitted by law:
  • Technoid INC's sole obligation under this warranty is the repair or replacement of defective hardware.
  • Technoid INC is not responsible for data loss. Customers are encouraged to maintain regular backups of important files.
  • Technoid INC shall not be liable for indirect, incidental, special, or consequential damages, including loss of business, profits, revenue, or productivity arising from the use or inability to use the product.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. In such jurisdictions, these limitations may not apply.

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Technoid INC